Privacy Policy

Sundew Painting South, Inc. ("Sundew Painting," "we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at sundewpainting.com (the "Site") or engage our painting services. By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you visit our Site.

Information You Provide

• Contact Information: Name, email address, phone number, and mailing address when you submit a contact form or request a quote.
• Project Details: Service type, project size, preferred timeline, and messages describing your painting project needs.
• Communication Records: Records of correspondence when you contact us via phone, email, or our online forms.

Automatically Collected Information

• Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referring URLs, and navigation patterns on our Site.
• Cookies & Similar Technologies: We use essential cookies to ensure our Site functions properly. See Section 6 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To prepare and deliver painting estimates and project proposals.
• To schedule consultations, site visits, and painting services.
• To communicate project updates, scheduling changes, and completion notices.
• To improve our website, services, and customer experience.
• To comply with applicable laws, regulations, and legal obligations.
• To protect our rights, property, and the safety of our customers and employees.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing emails, and managing our business operations (e.g., Cloudflare for website hosting, email delivery services). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation, or to protect the rights, property, or safety of Sundew Painting, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. Our website is served over HTTPS encryption, and form submissions are transmitted securely. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact and quote request information is typically retained for up to three (3) years after your last interaction with us, unless a longer retention period is required by law.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for the Site to function properly, including session management and security features.
• Analytics: We may use analytics services to understand how visitors interact with our Site. This data is aggregated and anonymized.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our Site.

7. Third-Party Services

Our Site may contain links to third-party websites or services (such as our Facebook and Instagram pages). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. Our website is hosted on Cloudflare's infrastructure and uses Cloudinary for image optimization and delivery.

8. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access & Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving promotional communications from us at any time by contacting us directly.

To exercise any of these rights, please contact us using the information in Section 11 below.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: